Refund Policy

We want you to be satisfied with your purchase. If you are not fully happy with your order, please review our refund and return policy below.

1. Eligibility for Refunds

• Refund requests must be made within 14 days of delivery.

• To be eligible, items must be:

  • Unused and in the same condition you received them.

  • In the original packaging.

  • Accompanied by a receipt or proof of purchase.

2. Non-Refundable Items

The following items cannot be returned or refunded:

• Digital products or downloads.

• Personal care items (for hygiene reasons).

• Gift cards or promotional items.

• Sale or clearance items.

3. Refund Process

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

4. Shipping Costs

• Customers are responsible for return shipping costs.

• Shipping costs paid at the time of purchase are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at pd@raspmoon.com. We will arrange a replacement or full refund at no additional cost.